Shipping policy

Processing Time
Each order is carefully packaged by hand. Orders are typically processed and shipped within 2–4 business days. You’ll receive an email with tracking details once your order has shipped.

Shipping Methods & Rates
We currently ship within the United States using trusted carriers such as USPS and UPS. Shipping rates are calculated at checkout based on weight, size, and destination.

Delivery Times
Standard delivery usually takes 3–7 business days after your order has shipped. Please note that delivery times may vary due to carrier delays beyond our control.

Local Pickup
If you’re local to Louisville, KY, we may be able to arrange a pickup. Please contact us at info@kentuckytreehouse.com before placing your order to confirm availability.

Packaging & Care
Each item is packaged with care using sustainable materials whenever possible. If your item is marked as fragile, it will be wrapped securely to help ensure safe arrival.

Lost or Damaged Packages
Once an order leaves our studio, it is in the hands of the carrier. If your package is delayed, lost, or arrives damaged, please contact us and we’ll do our best to help resolve the issue.

Questions
If you have any questions about your order, email us at info@kentuckytreehouse.com. We’re happy to help.