The Treehouse is built on connection. Whether you have feedback, ideas, or just want to say hello, we’d love to hear from you.
Frequently asked questions
What is your return policy?
Because each treasure is one of a kind, all sales are final. If your order arrives damaged, please reach out within 7 days so we can make it right.
How much does shipping cost?
Shipping within the United States is included in your purchase price — no surprises at checkout.
When will I get my order?
Most orders leave the Treehouse within 3–5 business days. Delivery times depend on the carrier, but you’ll receive tracking so you can follow the journey.
Where are your treasures sourced?
Each piece is hand-selected during our hunts across Kentucky and beyond. We choose items for their character, craftsmanship, and the story they carry.
Are your items authentic?
Every treasure in the Treehouse is carefully curated and described to the best of our knowledge. We share details about the origin, era, and maker whenever known — and we always strive for honesty in how we present each find.
What condition are your items in?
Because our pieces are vintage, many carry gentle signs of age. We see these marks as part of their story. Each item is photographed clearly and described in detail, so you know exactly what to expect before it arrives.
Do you ship internationally?
At this time, we ship within the United States. We hope to expand as the Treehouse grows — and we’ll share updates when that door opens.
How are items packaged?
With care, always. Fragile treasures are wrapped securely using protective materials, and every order is boxed to arrive safely at your door.
Can I track my order?
Yes! Once your package ships, you’ll receive an email with a tracking link so you can follow its journey from the Treehouse to your home.
Do you accept custom requests or sourcing?
Absolutely. If you’re searching for a specific piece, say hello on our Contact page. We’re always happy to keep an eye out during our treasure hunts.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay through our secure checkout.